FAQ

What materials are used in your jewelry?

At Zeptember, our jewelry is crafted from premium materials, including 14k and 18k gold, S925 sterling silver, and titanium. Each piece is thoughtfully designed to be both beautiful and durable, providing timeless elegance.

Are your jewelry pieces hypoallergenic?

We prioritize materials that are generally safe for sensitive skin:

14k and 18k Gold: Naturally hypoallergenic and ideal for delicate skin.
S925 Sterling Silver: Typically hypoallergenic, although some may have sensitivities to trace copper.
Titanium: Known for its hypoallergenic qualities and exceptional durability, titanium is ideal for those with metal sensitivities.

Do freshwater pearls have imperfections?

Freshwater pearls are natural gemstones, and each may have unique surface variations, slight irregularities, or color differences. These characteristics are not flaws but rather add individuality and charm to each piece. Should you notice any significant issues, please reach out to us, and we will gladly assist with repairs or replacements.

How do I care for my pearl jewelry?

To preserve the elegance of your jewelry:

Avoid Chemicals: Pearls and mother of pearl are sensitive to chemicals in perfumes, hairsprays, and cleaning products. Apply cosmetics before putting on your jewelry.
Gentle Cleaning: After each wear, wipe your jewelry with a soft, damp cloth to maintain its luster.
Safe Storage: Store pearls separately in a soft pouch or lined jewelry box to prevent scratching.

What is the delivery timeframe?

We aim to deliver orders within 7 working days. For urgent delivery needs, please contact us for expedited options.

How long does customization take?

Customization typically requires 3 to 7 days, depending on the complexity of the design. We work meticulously to make each piece perfect.

Can I request urgent customization?

Yes, we offer an urgent customization service for an additional fee. Please contact us at hello@zeptember.com to discuss your requirements.

What is your return and exchange policy?

If you are not fully satisfied with your purchase, please contact us within 24 hours of receiving your order. We will work with you to arrange a return or exchange.

What if my pearl jewelry gets damaged?

We offer repair services for damaged pearl jewelry. Contact us to explore the best restoration options.

How can I contact you for additional information?

For any inquiries, please reach out to us at hello@zeptember.com. We’re here to help.

Delivery Policy

Upon order confirmation, you will receive an email notification, and we will update you once your order is scheduled for delivery. Each piece is handmade, and processing typically requires 3 to 7 working days, with longer wait times during sales periods.

About Pearls

Freshwater Pearls are cultivated in freshwater mussels found in lakes, rivers, and ponds. The process begins when an irritant enters the mollusk, prompting it to create layers of nacre (a blend of minerals and proteins) around the particle. Unlike saltwater pearls that form around a bead nucleus, freshwater pearls typically form naturally, resulting in a variety of shapes—from nearly round to abstract baroque forms.

One unique variety is our Baroque Fish-Tail Pearl, celebrated for its distinct fish-tail shape and radiant, layered nacre. Each Fish-Tail Pearl has a unique internal core that allows for nacre to accumulate over time, creating a lustrous depth and iridescence, making them a prized addition to any collection.

Mother of Pearl is the iridescent layer lining the inside of mollusk shells. Formed from nacre, it possesses a natural, opalescent glow and is frequently used in jewelry to create exquisite pendants, earrings, and rings.

With proper care, freshwater pearls and mother of pearl jewelry can last a lifetime, even becoming heirlooms. Their longevity depends on maintaining their natural luster and protecting them from exposure to chemicals, excessive heat, and rough surfaces.

Each freshwater pearl is distinct, with natural surface variations and color differences due to its organic formation process. These features enhance each pearl’s uniqueness, adding personality and sophistication to your jewelry.

To ensure the lasting beauty of your pearls:

Avoid Chemicals: Pearls and mother of pearl are delicate. Avoid exposure to perfumes, hairsprays, and cleaning agents.
Clean After Wearing: Wipe gently with a soft, damp cloth to remove residue.
Store with Care: Keep pearls in a soft cloth pouch or lined jewelry box, separate from other pieces.
Freshwater pearls and mother of pearl are timeless symbols of elegance, each piece showcasing its unique journey of natural formation. With proper care, they will remain treasured items in your collection.